account_circle

Stéphane GUILLEMOT

{ 'age' : '48 ans', 'country' : 'France', 'activity1' : 'Web project management', 'activity2' : 'Development' }

Skills

  • Design and development
  • Project Management
  • Web strategy
  • Process elaboration and rationalization
  • Customer relationship
  • Strong adaptability
2019 to today

RED by SFR
Project Supervisor - Product and Service Development

  • I wear 'many hats' My job is to find a solution to any Web challenge or problem, responding to the services needs : project management, dev (back / middle-tier / front), SEO, Analytics, Web strategies, etc.
  • Lead JS library development Full Vanilla JS or Angular extending with Vanilla JS
  • Lead AMP dev Google technology compliant
2015 to 2019

RED by SFR
Digital Tools Project Manager

  • Digital Web / API project managementIn B2B or B2C
  • Technical expertise on implementations and deployments (tools, web, processes) Consulting, support, strategy, development and layout as needed.
  • Master project Redesign of the RED by SFR community, with a new brand identity
  • SaaS solution from KHOROS for the Community Deployment, technical support (structure, design and development of modules), SEO, SSO, support for evolutions, community strategy...
  • Adjacent projects Analytics, Selfcare, Chat, Click-to-Call
2013 à 2015

Virgin Mobile / RED by SFR
Digital Tools Project Manager

  • [B2C] VM CommunitiesTool selection, structure, components development & design, SEO, SSO, community strategy
  • [B2C] Tools developperOnline store, Selfcare, Chat, customer contact points management and evolution
  • [B2B] Customer ServiceTools, process consultant for the CS (knowledge base, CRM tools, etc). Development and adaptation depending on the needs
2011 à 2013

Virgin Mobile
xDSL Process Project Manager

  • xDSL projectTechnical process, choice / management / tools evolution, components development
  • [B2B] KB Admin Implement and optimize the diagnostic paths
2008 à 2011

Bouygues Telecom
Multimedias Project Manager

  • [B2C and B2B] ISP knowledge base Administration Implement and optimize the diagnostic paths with the dedicated teams
  • Project management of Web tools Study of the needs, coordinations, proposals, design and development of the tools
  • Knowledge consultantOn mobile technology, process rationalization, tools ergonomic
2007 à 2008

Club-Internet / Neug Cegetel
Knowledge Base Administrator and xDSL Process management

  • KB adminAdministration of the technical knowledge base
  • xDSL ProcessElaboration and integration of troubleshooting paths
2006 à 2007

Club-Internet
Technical Trainer (Level 1/2/3 - xDSL, RTC, IPTV, VoIP)

  • TrainingOf Technical Service Teams (level 1 & 2)
  • ProcessesTeam work on the development of diagnostic processes
  • Quality Project ManagementOptimize processes within the Customer Service Department
2004 à 2006

Club-Internet
Technician (Level 2) > Expert Technician > VIP Technician (all products / OS and services)

  • TroubleshootingADSL / VoIP / IPTV incidents encountered by customers
  • Escalation and analysisWork with the competent cells

Knowledges

Process

Web

Development

Technologies

Communication

OS

Tools

Environments

Spoken languages

Interests

Oscar Peterson

  • Musician

    Pianist, composer, arrangements

  • Technologies

    Web, audio, physics & astrophysics

  • Epicurean

    Gastronomy, travelling, nature

  • Reading

    Heroic Fantasy, SF, anticipation, geostrategy, culture

  • Sport

    Hiking, handball

Oscar Peterson (1925-2007)