Stéphane GUILLEMOT

Age
40 ans
Address
9bis, allée Augusta
93340 LE RAINCY

Skills

Project Management
Web strategy
Process elaboration and rationalization
Design and development
Customer relationship
Adaptability

Trainings

Autodidact

1976 - Auj.
Techno-Bulimia Degrees

Formations

2004 - Auj.
Many trainings during the professional background

Paris XII University

1997 - 2001
Management and Trade - Marketing specialization

Professional experience

à Auj.
2013

VIRGIN MOBILE / REDbySFR
Digital Tools Project Manager

  • VM & REDbySFR Communities : tool selection, structure, components development & design, SEO, SSO, community strategy
  • Front tools : Selfcare, Chat, customer contact points management and evolution
  • Customer Service : tools, process consultant for the CS (knowledge base, CRM tools, etc). Development and adaptation depending on the needs
à 2013
2011

VIRGIN MOBILE
xDSL Process Project Manager

  • xDSL project : technical process, choice / management / tools evolution, component development
à 2011
2008

Bouygues Telecom
Multimedias Project Manager

  • xDSL project : technical process (customer service to IT), choice / management / tools evolution, component development
  • xDSL knowledge base management : xDSL technical process, knowledge base management, plug-ins development
  • Knowledge consultant : on mobile technology, process rationalization, tools ergonomic
à 2008
2007

Club-Internet (/ Neug Cegetel)
Knowledge Base Administrator and xDSL Process management

à 2007
2006

Club-Internet
Technical Trainer (Level 1/2/3 - xDSL, RTC, IPTV, VoIP)

  • Technical training on the technical customer service teams : help for LAN / Wi-Fi / xDSL / VoIP / IPTV, Microsoft OS Win 98 / Millenium / XP / Vista and Mac OSX 8 / 9 / 10, brand services and options
à 2006
2004

Club-Internet
Technician (Level 2) > Expert Technician > VIP Technician (all products / OS and services)

Interests

Technologies

Web, audio, physics

Musician

Pianist - composer, interpret and arrangements

Epicurean

Gastronomy and Travelling

Reading

Heroic Fantasy, SF, Anticipation and biographies

Sport

Running, Hiking, Handball

Together we stand,
Divided we fall

ésope
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